SAP Knowledge Base Article - Public

2650436 - Form Template Selection Only Allows Rules For Sales Quote, Sales Order and Survey

Symptom

You're not able to find any other Business Object, besides Sales Order, Sales Quote and Survey when you're trying to create rules for Form Template Selection.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to the Administrator Work Center.
  2. Go to the Input and Output Management View.
  3. Go to the Form Template Selection.
  4. Check Show Rules For dropdown.

Cause

Creation of rules in Form Template Selection is only enabled for Sales Quote, Sales Order and Survey as these documents are intended to be sent to business recipients.

Resolution

The system is behaving as designed.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:
a) If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
b) If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Form Template Selection, Rules, Output Management, Business Objects , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Cloud for Customer all versions