SAP Knowledge Base Article - Public

2650436 - Form Template Selection Only Allow Rules For Sales Quote, Sales Order and Survey

Symptom

You're not able to find any other Business Object, besides Sales Order, Sales Quote and Survey when you're trying to create rules for Form Template Selection.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Administrator Work Center.
  2. Go to Input and Output Management.
  3. Go to Form Template Selection.
  4. Check Show Rules For dropdown.

Cause

Creation of rules in Form Template Selection are only enabled for Sales Quote, Sales Order and Survey as these are intended to be sent to business recipients.

Resolution

This is a standard system behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Form Template Selection, Rules, Output Management, Business Objects , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Cloud for Customer add-ins all versions