SAP Knowledge Base Article - Public

2650284 - Skillsoft Connector Error

Symptom

Skillsoft Connector failed with the following error:

com.plateausystems.connector.api.ConnectorException: Exception occured while getting input files from skill soft through web services Handle is <#####>

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

Error was due to failure in communication to Skillsoft

Resolution

Review the View Results > View Logs to get further information which can be passed to Skillsoft support teams for further troubleshooting.

See Also

2389739 - Learning: Error: "The security token could not be authenticated or authorized" skillsoft connector

2373837 - Manually importing courses from Skillsoft via SF SFTP

Keywords

SF LMS Learning skill soft connection The metadata is not ready for downloading yet. try again Exception occured while getting input files from skill soft through web services: Error in Asset Integration Cycle Connection reset by peer: socket write error , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions