SAP Knowledge Base Article - Public

2649927 - The Extension Scenario is Missing From Product's General Information to Ticket's Item Information

Symptom

In an adaptation mode of the product , there is no extension scenario to the ticket item level.

Reproducing the Issue

  1. Go to the Products work center.
  2. Go to the Product Administration view.
  3. In the search field enter product Productxyz (where Productxyz is the product name) and open it.
  4. Click on Adapt->Edit Master Layout.
  5. In the header of the product Productxyz select field LMN (where LMN is the extension field) and click on the Change properties.
  6. Now click on the Field Definition and go to the Extension Scenario facet of the extension field LMN.

You can see, there is no extension scenario from Product - General Information to the Ticket - Item Information.

Cause

Currently the extension scenario from product to ticket's item does not exist.

Resolution

This is an expected system behavior in current release.

Keywords

Extension field , Extension scenario , Adaptation Mode , Product Administration , KBA , ticket , product , product general information , ticket item information , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808