SAP Knowledge Base Article - Public

2649385 - Offboarding Not Triggered-Onboarding

Symptom

  •  Customer reported an issue ,offboarding is not triggered for candidates.

Environment

  • Applicable to All DataCenter.
  • Offboarding
  • Onboarding

Cause

  •  Filters is not maintained for Offboarding process.

Resolution

  •  Kindly check initial offboarding configurations as per below KBA:

       2396648 - Off boarding issue and fix

  •   Upon checking splunk logs,we able to observe 500 Internal server error in logs
  •   If 500 internal server logs is observed,then issue is in filter setup in offboarding process.
  •   Kindly navigate to superadmin--process---filter---set below condition for offboarding process:

              IF PROCESS EQUALS OFFBOARDING

Keywords

  • offboarding
  • 500 internal server error
  • filter 
  • xslt
  • custom offboarding
, KBA , LOD-SF-OBD-OFF , Offboarding , Problem

Product

SAP SuccessFactors Onboarding all versions