- Customer reported an issue ,offboarding is not triggered for candidates.
- Applicable to All DataCenter.
- Filters is not maintained for Offboarding process.
- Kindly check initial offboarding configurations as per below KBA:
2396648 - Off boarding issue and fix
- Upon checking splunk logs,we able to observe 500 Internal server error in logs
- If 500 internal server logs is observed,then issue is in filter setup in offboarding process.
- Kindly navigate to superadmin--process---filter---set below condition for offboarding process:
IF PROCESS EQUALS OFFBOARDING
- 500 internal server error
- custom offboarding
SAP SuccessFactors Onboarding all versions