2649359 - Future dated Matrix Manager change doesn't sync from EC to EP

SAP Knowledge Base Article - Public

2649359 - Future dated Matrix Manager change doesn't sync from EC to EP

Symptom

Future dated Matrix Manager change doesn't sync from Employee Central to Employee Profile (UDF / Employee Export file).

Environment

Employee Central: Suite Integration
Employee Central: HRIS Sync
Employee Central: Position Management

Reproducing the Issue

Delete Matrix Manager with future date (example, tomorrow's date) in Job Relationships portlet. On that date the Matrix Manager will be removed from Job Relationships but it will remain visible in EP as Matrix Manager.

Also, it may happen that Matrix Position was removed from the Position through Position Org Chart with an effective date in future. If all related settings are correct, this will remove the Matrix Manager from the Job Relationships portlet with the effective date, but it will not sync to EP.

Cause

This is a known gap in the system.

Resolution

Note that even running a Full HRIS sync job will not fix the issue. The only option is to manually correct the record in EP. The engineering team is working on this issue. Currently we don't have any fix date for it. Please contact your Cloud Success Manager (CSM) or call our SAP hotline number to know status of this issue.

Keywords

ECT-88701, Sync, HRIS, Org Chart, UDF , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC-HRS , HRIS Sync , Bug Filed

Product

SAP SuccessFactors HCM Core 1802 ; SAP SuccessFactors HCM Core 1805