2648755 - Scheduled Offering ID is missing from the Learning History record

SAP Knowledge Base Article - Public

2648755 - Scheduled Offering ID is missing from the Learning History record

Symptom

User is enrolled in a Scheduled Offering for a blended item, but when the item is completed, the Scheduled Offering ID is not appearing in the Learning History record.

Environment

  •  SuccessFactors LMS

Reproducing the Issue

1. Enroll the user in a Scheduled Offering

scheduled_offering.png

2. The Item will appear in the user's Learning Plan

learning_assignments.png

3. Access the item and complete it.

4. Check the user Learning History for this item. The Scheduled Offering ID field will be blank:

completed_work_details.png

Cause

This is happening because the user was able to complete the course by himself and it's an expected behavior.

Resolution

For Scheduled Offerings, learning must be recorded by the instructor or by admin. This way, the Scheduled Offering ID will be displayed in the learning history record.

If the blended item is configured to record learning when the user finishes the content, it doesn't matter if he's enrolled in a Scheduled Offering or not, that's why that information is not displayed.

Keywords

 item, scheduled offering, record learning , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions