2648750 - LMS: Courses working in Staging but not in Production

SAP Knowledge Base Article - Public

2648750 - LMS: Courses working in Staging but not in Production

Symptom

  • When clicking navigation buttons, online course gets stuck on loading state.
  • Happens only in Production when using Chrome.

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Log in to LMS.
  2. Launch a SCORM course.
  3. Once started, click next button.
  4. Course freezes/hangs.

Cause

Resolution

SAP Successfactors LMS has no control over this issue as it is an issue on Articulate. With this, here are our recommendations.

  1. While issue is not fixed, please use Internet Explorer.
  2. We also suggest that you (or your content provider) raise this issue to Articulate for fix on Chrome.

Keywords

next, navigation, course, freezing, not working, content, SCORM, Articulate , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions