SAP Knowledge Base Article - Public

2648666 - Getting E-Verify Duplicate Case and unable to proceed in the E-Verify panels

Symptom

Candidates are getting a duplicate case and unable to proceed in the E-Verify panels.

Environment

SuccessFactors Onboarding

E-Verify

Resolution

Due to E-Verify modernization, we have been having different issues in Onboarding regarding Everify. Due to this reason, kindly log a support ticket so that our E-Verify Administrators can check the case in DHS side and advise you on the next steps.

Keywords

E-Verify, Onboarding , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding 1802