SAP Knowledge Base Article - Public

2648228 - LMS - 'Send Message' link not working

Symptom

Send Message is not working for Supervisor.

Environment

-SuccessFactors LMS

-Learning Management System

Reproducing the Issue

1. Login as Supervisor/Manager and Go to My Team

2. Click on 3dots for any one of the user, In the new tab we do not see the option "Send Message":

    WithoutEmail.png

Cause

This is due to user account doesn't have email id, After adding email id for the user we can see the "Send Message" Option.

Resolution

Add email ID for the user and save the changes and we can see "Send Message" Option:

With Email ID.png

Keywords

Send Message Supervisor Send Message Manage Send Message , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions