SAP Knowledge Base Article - Public

2647079 - Extension Field in Campaigns Doesn't Work in Workflow Rules

Symptom

You have created Extension Fields in Campaigns and want to use as a Condition while creating a Workflow Rule.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Campaign work center.
  2. Click on the Campaign view.
  3. Open the Campaign XYZ(XYZ represents the name of the campaign).
  4. Create an Extension Field with XYZ type(XYZ represents the type of the desired extension field).
  5. Go to the Administrator work center.
  6. Click on the Workflow Rules.
  7. Click on New.
  8. Select Business Object Campaign.
  9. Go to the Step 2 Define Conditions.
  10. Click on Add Group.
  11. Result: the Extension Field you created in the Campaign work center is not showing.

Resolution

This is the current system behavior, we currently do not support Extension Fields in workflow for the Objects Campaigns.

If you need this functionality to work with Extension fields on Campaigns urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

 

Keywords

Campaigns; Extension Fields; Workflow Rule , KBA , LOD-LE-MKT-CPG , Campaign Processing , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions