SAP Knowledge Base Article - Public

2647035 - Sales Quote Actions Has Only "Copy" Enabled

Symptom

You have clicked"Actions" and all options were grayed out, expect "Copy".

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open the quote ABC (ABC represents the quote ID).
  4. Click in "Actions".
  5. The only option available is "Copy".

Cause

The quote ABC does not have any item added in it.

Resolution

This is the system expected behavior.

You can add an item to the quote or activate in scope the option to submit quotes without products following the steps below:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select the current project.
  4. Press "Edit Project Scope".
  5. Go to the step 4 - Questions.
  6. Expand Sales -> New Business -> Sales Quotes and mark the question "Do you want to submit sales quotes without items?".

Keywords

Actions, Sales Quote, Copy, Grayed Out, Submit , KBA , actions , sales quote , grayed out , submit , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions