SAP Knowledge Base Article - Public

2647034 - GDPR- Data Subject Information Report Download Error, Unable to download report Attachment : "COE_GENERAL_FORBIDDEN"

Symptom

User cannot download report on Data Subject Information Report Tab

Error Message is prompted  :Error Downloading Excel / Attachment file

Error.JPG

Environment

Successfactors Data Subject Information

Reproducing the Issue

1. Go to Admin Center

2. Under tool search find "Data Subject Information"

3. On Report Tab (if report is existing) Download report.

4. Error Message is prompted  :Error Downloading Excel / Attachment file

Cause

 Missing Permission for User,

{"error" : {"code" : "COE_GENERAL_FORBIDDEN", "message" : {"lang" : "en-US", "value" : "[COE00020]Permission odata_api_admin_attachment_export is required"}

Resolution

> Add Odata API Attachment Export Permission in the Role of the User. (Go to Manage Integration Tools > Odata API Attachment Export)

Odata Permission.jpg

Additional Info :

To find what is the specific missing permission you can open your browser developer mode (press F12)and under network tab you can search for the response error message and see what is the missing permission.

Select the entry with error and see the response message to find if any missing permission if responseCode HTTP = 403 Forbidden

f12.jpg

See Also

See Full list of Data Subject Information Permission Role Requirement.

Refer to Setting Up and Using Data Protection and Privacy

Keywords

- Data Subject Information Report , GDPR - Missing Permission - 403 Forbidden -"[COE00020]Permission odata_api_admin_attachment_export is required" - "COE_GENERAL_FORBIDDEN" , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SAP SuccessFactors HCM Core all versions