2646962 - Internal Note Field Value is not Fetching in Preview of the Sales Quote

SAP Knowledge Base Article - Public

2646962 - Internal Note Field Value is not Fetching in Preview of the Sales Quote

Symptom

Internal note field added in the sales quote form template appears in preview but value is not fetching in preview of the sales quote.

Reproducing the Issue

  1. Go to Sales work center
  2. Go to Sales Quote view
  3. Open any Sales Quote ex. XYZ (XYZ represents sales quote Id)
  4. Click on Action button
  5. Select the Preview button

Internal field is available but value is not in preview of the sales quote form.

Cause

The internal note is a note for internal use. If you have note for your account, you need to use the External Note. Only the external notes are available in the output message and can be printed in the PDF.

Resolution

This is an expected system behavior.

Keywords

Internal Note, Sales Quote, Preview, value missing , KBA , sales quote , internal note , preview , pdf , value missing , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-SRP-OPM , Output Management , Problem

Product

SAP Hybris Cloud for Customer all versions