2646917 - Forms do not appear under History Portlet, Employee Profile

SAP Knowledge Base Article - Public

2646917 - Forms do not appear under History Portlet, Employee Profile

Symptom

Some or all forms do not appear under Performance History Portlet in Employee Profile

Environment

Performance Management, Employee Profile

Reproducing the Issue

1. Navigate the Employee Profile.
2. Check the History Portlet where the Forms are expected to appear.

Cause

1. Configure People Profile -> General settings

a) The set date range does not include Talent data within the range.

b) Incorrect Process is selected.

c) Include in-progress forms option is not selected, if the expectation is to see in History portlet forms that are in progress.

General Settings.png

2. Processes and Forms 

a) Templates are not included in the process that is selected under Configure People Profile -> General settings.

Note: The process can be configured under 'Processes and Forms' tool that can be simply accessed via 'Search Tool' under Admin centre.

Processes and Froms.png

3. User that views the History Portlet and cannot see the Forms is not a part of the Form Route Map

Resolution

1. Make sure that the set date range is correct according to the Talent data.

2. Make sure the correct process is selected.

3. Make sure in-progress forms option is selected (where applicable).

4. Make sure that performance templates are included in the process that is selected.

5. Make sure that the user who views the history portlet is a part of a form route map.

Keywords

PM, Performance Management, Employee Profile, EP, Performance History Portlet, History Portlet , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HCM Core 1802