SAP Knowledge Base Article - Public

2646584 - Story cannot be opened no longer after typing incorrect logon data in Live Connection to universe

Symptom

  • Story cannot be opened no longer after typing incorrect logon data in Live Connection to universe

Environment

  • SAP Analytics Cloud 2018.7.2

Reproducing the Issue

  1. Logon SAC system.
  2. Open a story which is created based on universe with Live Connection.
  3. Type wrong username or password.
  4. Click OK, "Firefly Error: Error [Protocol]: (#37) Error [Protocol]" error occurs.
  5. Reopen the story.

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

Live Connection, Universe, Logon, username, password, cannot be opened, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0