2646447 - Phone and email shown before Job title in Quickcard

SAP Knowledge Base Article - Public

2646447 - Phone and email shown before Job title in Quickcard

Symptom

Post SFSF b1805 release, phone number and e-mail are displayed before the Job Title and location on quickcard when you search anybody in People Search tool.

Environment

BizX Platform

Reproducing the Issue

  1. Access to your environment
  2. Look for somebody in the action search box
  3. Hover the mouse over any record
  4. The quickcard will show phone number and e-mail before the Job Title and location

quickcard.jpg

Figure 1. Phone and email shown before Job title

Cause

As of the SFSF b1805 release this is the order for the quickcard information.

Resolution

If you want to have the SFSF b1802 behavior where the phone number and e-mail are displayed after the Job Title and location on quickcard as a workaround Cloud Product Support or the Consultant Team need to disable 'solr people search' manually in provisioning.

If you want Cloud Product Support to support you, please raise an incident and address it to the component LOD-SF-PLT-SRH with the following information:

  1. Affected companyID
  2. Data Center
  3. Approval to proceed with provisioning changes

See Also

2161257 - Action Search: How to Enable, Configure and Access Action Search

Keywords

action search, quickcard, search tool , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HCM Core 1802