SAP Knowledge Base Article - Public

2646354 - Common Issues with Tax Numbers in Business Partner Replication Scenarios

Symptom

You replicate business partners from your external system to C4C (Cloud for Customer) and you also send tax numbers in the message. However, you get an error with regards to the tax numbers in the payload.

In many cases the error can be fixed and/or avoided by checking and correcting the following:

  • Check the version of the iflow you use in your middleware as there might be a relevant update which solves the issue.
  • Check your configuration in C4C Business Configuration > Countries > Edit Countries > Select the respective country and check Tax Attributes.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Send a business partner from your external system to C4C and observe the message in Administrator work center > Web Service Message Monitoring.

Resolution

You see one of the following error messages in the problematic message's error log in Web Service Message Monitoring:

Case 1:

Error: 'Value is longer than the maximum permitted length 20: ABC' (where ABC represents the tax ID)

Solution: The number of characters for tax numbers is limited to 20 characters. That is the expected system behaviour in the current release of C4C.

 

Case 2:

You try to update the tax number in C4C, the value is coming in the message, but the change is not happening in C4C.

Solution: You need to check if the taxNumberListCompleteTransmissionIndicator is coming in the message and it is set to 'true'. (Make sure, you use the most recent version of the iflow.)

 

Case 3:

Error:  'ISO code is not assigned to a country key'

Solution: You need to check the tax number maintained for the respective country and the length setup for the same in Business Configuration > Countries > Edit Countries > Select the respective country and check Tax Attributes.

 

Case 4:

Error: 'Tax category code DEF is not supported' (DEF represents the tax category code)

Solution: Follow the instructions in 2438243 - Tax category code ABC is not supported Error - Replicating Business Partners.

Keywords

tax number, business partner replication, taxNumberListCompleteTransmissionIndicator, tax attributes, ISO code, country key , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0