SAP Knowledge Base Article - Public

2646193 - How to Create a Workflow to Notify Based on Field Change

Symptom

You want to create a Workflow Rule to trigger based on field change.

Environment

SAP Hybris Cloud for Customer

Resolution

We will set up the Workflow Rule using the field Owner as an example.

  1. Go to the Administrator work center.
  2. Click on the Workflow Rule view.
  3. Click on New.
  4. Select the Object ABC (ABC represents the object you want to use for the workflow rule).
  5. Go to step 2 Define Conditions.
  6. Add the field Owner in the group condition.
  7. Select Compare Operator Not equal to.
  8. Set the field With to Field.
  9. Select Owner.
  10. Checkbox Value Before Object Change should be marked.
  11. Go to the step 3 Define Actions.
  12. Set the Rule Type Notification.
  13. Cancellation of Task should be Never.
  14. Define recipient ABC (ABC means the recipient you wish to receive to notification).
  15. Go to the step 4 Review and click on Finish.

This setup can be performed also with different fields than Owner.

Keywords

Workflow; Owner; Field , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer all versions