You are using a standard or custom report based on the data source All Activities [CODACTU] or Appointment [CODAPAHB], and you are trying to navigate from the report to the visit. However the visit is displayed as an appointment.
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to the Analysis work center and open the respective report.
- Add the field Appointment.
- Click on the appointment name or ID and then on Appointment Details. This will navigate to this activity.
The new screen shows an appointment, even though this particular activity is a visit.
To enhance usability, these data sources also contain visits. However since they were designed for activities and appointments initially, there are some restrictions when it comes to the use of visits. For example, the navigation to visits is not supported.
For correct navigation to appointments, please make use of the data source Visit Header [CODAPAVISITHB] instead.
Activity Analysis, report, Appointment Details, visits, CODAPAVISITHB , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , LOD-CRM-ACT-VST , Visit Planning , Problem