2645921 - Candidate Relationship Management (CRM) - Recruiting

SAP Knowledge Base Article - Public

2645921 - Candidate Relationship Management (CRM) - Recruiting


Recruiters working on systems that have Recruiting Management integrated with Recruiting Marketing can use SAP SuccessFactorsCandidate Relationship Management features for greater versatility in managing candidate relationships.

You can use Candidate Relationship Management features for greater flexibility in placing candidates in highly suitable positions. With Candidate Relationship Management features, SAP SuccessFactors Recruiting evolves from an Application Tracking System into a full-cycle Candidate Engagement System, providing a seamless workflow for candidates, from applying through on-boarding.

Candidate Relationship Management features are available to all SAP SuccessFactors customers running systems that have Recruiting Management integrated with Recruiting Marketing.

Candidate Relationship Management features include the following general areas of functionaltiy:

  • Talent pools

  • Internal Career Sites

  • Landing Pages

  • Candidate search

  • Candidate profile

  • Activity tracking

  • Correspondence

  • Email campaigns


SuccessFactors Recruiting Management and Marketing Integration


To have Candidate Relationship Management feature enabled, the following prerequisites must be met:

  • SAP SuccessFactors system that has Recruiting Management integrated with Recruiting Marketing

  • Recruiting Marketing configured with Use Career Site Builder enabled

  • Use Candidate Integration enabled, with Candidate Account Simplification selected

  • Landing pages, data capture forms, email layouts, and brands configured properly

In case the prequisites above are met, please verify the following articles for additional information on how to configure and work with the CRM functionalities:

2643646 - How to configure Talent Pool Status Set (Pipeline)

2643661 - Candidate Talent Pool


CRM, Pool, RMK, RCM , KBA , LOD-SF-RCM-RMK , RMK Interface , LOD-SF-RCM-INT , Integrations & Intelligent Services , Product Enhancement


SAP SuccessFactors Recruiting all versions