2645358 - 'Disable cover letter sync from application functionality in Admin Centre

SAP Knowledge Base Article - Public

2645358 - 'Disable cover letter sync from application functionality in Admin Centre

Symptom

The user(candidate) is applying to a job and attaching a cover letter .

The application is then saved .

After that the candidates goes back to job application but the cover letter is not visible

Reproducing the Issue


For internal candidate  goto Careers -> Jobs -> Apply to Jobs -> Create Application with the cover letter

For external candidate go to job posting and apply to a job and create application

Cause

This is an expected behaviour

Resolution

Pre-requisities:

There should be a cover letter attached both in the candidate profile and applicant profile for the sync to happen.

If there is no cover letter attached in the candidate profile then the cover letter uploaded by the candidate while applying to the job, will not be saved.

System behavior:

Check whether the switch "Disable cover letter sync from applicant profile to candidate profile" is enabled in Admin Centre -> Manage Recruiting Settings

If the above switch is enabled, any update made to the cover letter in application will not override the existing cover letter in candidate profile .

Keywords

KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To

Product

SAP SuccessFactors Recruiting 1802