The user(candidate) is applying to a job and attaching a cover letter .
The application is then saved .
After that the candidates goes back to job application but the cover letter is not visible
Reproducing the Issue
For internal candidate goto Careers -> Jobs -> Apply to Jobs -> Create Application with the cover letter
For external candidate go to job posting and apply to a job and create application
This is an expected behaviour
There should be a cover letter attached both in the candidate profile and applicant profile for the sync to happen.
If there is no cover letter attached in the candidate profile then the cover letter uploaded by the candidate while applying to the job, will not be saved.
Check whether the switch "Disable cover letter sync from applicant profile to candidate profile" is enabled in Admin Centre -> Manage Recruiting Settings
If the above switch is enabled, any update made to the cover letter in application will not override the existing cover letter in candidate profile .
KBA , LOD-SF-RCM-APP , Applicants and Job Applications , How To