2645306 - The Error Message 'ISS-046: E-Mail XXX is Already Taken. Please Enter a Different E-Mail Address' is Displayed When Accessing the E-Mail Integration Work Center

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2645306 - The Error Message 'ISS-046: E-Mail XXX is Already Taken. Please Enter a Different E-Mail Address' is Displayed When Accessing the E-Mail Integration Work Center

Symptom

When trying to access the E-Mail Integration work center, the following Error is displayed:

'ISS-046: E-Mail XXX is Already Taken. Please Enter a Different E-Mail Address' (XXX represents the E-Mail Address)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the E-Mail Integration work center.
  2. Select the User Settings view.

 The following Error is displayed:

'ISS-046: E-Mail XXX is Already Taken. Please Enter a Different E-Mail Address'

Cause

There are two Business Users in the system, who have the same E-Mail Address maintained.

Resolution

You can solve this issue by changing the E-Mail Address of one of the Users.

Keywords

ISS-46 E-Mail Integration User Settings E-Mail Already Taken , KBA , LOD-CRM-INT-OEM , Provisioning issues for OEM integration (eg iCRM) , Problem

Product

SAP HYBRIS C4C ADDINS 1805