SAP Knowledge Base Article - Public

2645240 - Error: 'Survey ID is missing. Please contact your power user.' When You Try to Create a NewSurvey

Symptom

You try to create a new survey, however, when you click on the New button you receive the error 'Survey ID is missing. Please contact your power user'.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Click on the New button.
  4. The error 'Survey ID is missing. Please contact your power user.' appears.

Cause

  •  In your system, there are two BC (Business Configuration) projects maintained.
  • The main BC projects does not have the survey scope. Technically, there are two adaptation workspaces.
  • The main adaptation workspace does not have the question 'Do you want to maintain surveys in the system?' switched on.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on the Edit Project Scope button.
  4. Click on the Next button until reach tab 3: Review Questions.
  5. Go to Sales -> Account and Activity Management -> Activity Management.
  6. Under Survey, check the question 'Do you want to maintain surveys in the system?'.
  7. Save.

Keywords

New survey; Survey ID; Create; ID; Error; New; Power User. , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer add-ins all versions