2645185 - PDF Form Blank After Downloading From Document Centre

SAP Knowledge Base Article - Public

2645185 - PDF Form Blank After Downloading From Document Centre

Symptom

When viewing a PDF form after downloading it from the Document Centre no data is displayed, the entire form is blank.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboarding Document Centre
  2. Download PDF form
  3. Open PDF form
  4. The form contains no data, it is completely blank

Cause

This is caused by a server issue which produces a PDF form with no data even though the candidate has completed the form during thier Onboarding/ Crossboarding/ Offboarding Process.

Resolution

There is no way for the candidates to avoid this as it is the result of an issue that occurred on the server at the time the form was generated.

If you encounter this issue please raise an incident with Onboarding SuccessFactors Support.

Keywords

Document Centre, PDF Forms, Blank PDF, PDF No Data, Empty PDF , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Onboarding all versions