2644910 - DRTM Learning Data Purge giving error when trying to Download Report

SAP Knowledge Base Article - Public

2644910 - DRTM Learning Data Purge giving error when trying to Download Report

Symptom

An error is seen when trying to download the report in the DRTM Learning Data Purge.

LMS users and admins will not be able to see "User Data Purge Request Report" from LMS side.

Environment

  • SAP Successfactors Learning
  • Learning Management System (LMS)
  • SAP Successfactors Platform

Reproducing the Issue

1.Chose a user who is present in BizX as well as LMS.
2.Scheduled DRTM Learning Data Purge to launch immediately.
3.When trying to view the report by clicking on the Download Report Link error message pops up.

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Cause

The workflow for the user to download this report -  "Run User Data Purge Request Report" is missing in the Role that is assigned to the user in LMS.
This can be verified by selecting the user record, checking the role assigned to the user and then navigating to System Admin->Security->Role Management and checking the workflows present in the Role id.

Resolution

The workflow - "Run User Data Purge Request Report" needs to be added to the user role id.

1. Go to Learning Administration, and then go to System Admin -> Security-> Role Management.
2. Find the learner role that you want to add the permission to and then edit it.

For example, if you created a role for user management and wanted to allow the role to approve purges of learning information, open that role.

3. Go to Workflows, and then click add one or more from list.
4. Add the Run User Data Purge Request Report workflow.
5. Click Apply Changes.

NOTE: This functionality is available from B1802 version and above.

This LMS workflow will Grant permission to the users to create and approve Data Retention Time Management (DRTM) purge requests from BIZX side.

LMS users and admins will not be able to see "User Data Purge Request Report" from LMS side.

See Also

https://help.sap.com/viewer/2becac773fcf4f84a993f0556160d3de/1805/en-US/f122ab140eca46d2bda54bbf9ca9b633.html

Keywords

DRTM Learning purge Data, Download Report, User Data Purge Request Report , Create DRTM Data Purge Request , Manage Data Purge. User Data Purge Request Report not visible for LMS users and admin. , KBA , LOD-SF-LMS-UDR , Purge Tool , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors Learning all versions