SAP Knowledge Base Article - Public

2644889 - Import Data Connection SAP BW gives "Failed to call SAP Analytics Cloud agent" in SAP Analytics Cloud (SAC)


Import Data Connection SAP BW gives "Failed to call SAP Analytics Cloud agent" in SAP Analytics Cloud (SAC)

Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, configured correctly and is reachable from the SAP Cloud Platform Connector

Import Data Connection SAP Universe works

SAP Cloud Connector "ljs_trace.log" log file shows "Invalid status of handshake response: 401 Unauthorized" and "Invalid status of handshake response: 409 Conflict"


  • SAP Analytics Cloud 2018.7.2

Reproducing the Issue

  1. Successfully create an Import Data Connection to an SAP Universe per
  2. Fail to create an Import Data Connection to an SAP BW System per


This issue can only be resolved by SAP

The SAP Cloud Operations team is responsible for resolving this issue.

Please request this fix via a Product Support chat incident on the SAP ONE Support Launchpad

by choosing the SAP BusinessObjects Business Intelligence >> SAP Analytics Cloud expert area

or the LOD (OnDemand) >> LOD-ANA-BI component.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, failed, call, agent, bw, business, warehouse, import , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0