SAP Knowledge Base Article - Public

2644738 - Switch Jam integration from SuccessFactors to SCI/IAS when there is already another SAP product using IAS/SCI

Symptom

Customer have an integration between SuccessFactors > Jam and want to switch from SuccessFactors to SCI/IAS once there is already other SAP products connected to current IAS/SCI.

Environment

SuccessFactors Jam

Resolution

If you want to switch the integration from Successfactors to SCI/IAS, it is not supported, but you have two options:

Option 1 : Make changes in the Order placed and request to create a new Jam system connected with desired IAS/SCI (and decommission existing Jam connected with BizX).
Option 2 : Book an order to get Jam with SCI, and perform the integration with desired SAP product. After that you will need to manually migrate the content from previous Jam to new Jam.

In either cases, you will have to engage customer Account/Sales Team.

Keywords

IBP, SCI, IAS, Jam, Integration , KBA , LOD-SF-JAM-IAS , JAM - IAS Integration , Problem

Product

SAP Jam Collaboration all versions