SAP Knowledge Base Article - Public

2644619 - Quick Card not displaying when using Global People Search

Symptom

  • Quick Card isn't coming up
  • When looking for somebody in the Global People Search bar, Quick Card is not showing when you hover the mouse over it.

Environment

  • SAP SuccessFactors HCM Core
  • BizX Platform

Reproducing the Issue

  1. Log into instance and use the global search bar to find an employee
  2. Hover over the record the quick card will not display upon hover or
  3. If not, then proxy as any other user, then become self again usually this will cause the behavior to display

quickcard.JPG

Figure 1. Quickcard not shown

Resolution

This issue is scheduled to be addressed in release b1805 patch on 06/02/2018; however this is on a best endeavour basis and not a guarantee of delivery in this release.

See Also

2496436 - Phone number displaying on Quickcard - Company Org Chart

Keywords

EP, EC, success factors, quickcard , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Core all versions