You are generating a Down Payment document, but the system does not take the External Reference from the Sales Order document.
SAP Business ByDesign - all its versions.
Reproducing the Issue
Checking the behavior:
- Go to the Sales Orders work center.
Select the Sales Orders view.
Search for the Sales Order ABC (ABC represents your Sales Order ID).
Click on the Down Payment button.
On the Down Payment pop-up, the system does not bring the Tax and External Reference information.
Currently it is not possible to copy the External Reference from a Sales Order to the Down Payment request.
This is the expected system behavior.
Down Payment; External Reference; Sales Order , KBA , SRD-CRM-ORD , Orders & Contracts , Problem