SAP Knowledge Base Article - Public

2644209 - How to Maintain External Reference for Down Payment

Symptom

You are generating a Down Payment document, but the system does not take the External Reference from the Sales Order document.

Environment

SAP Business ByDesign - all its versions.

Reproducing the Issue

Checking the behavior:

  1. Go to the Sales Orders work center.
  2. Select the Sales Orders view.
  3. Search for the Sales Order ABC (ABC represents your Sales Order ID).
  4. Click on the Down Payment button.
  5. On the Down Payment pop-up, the system does not bring the Tax and External Reference information.

Cause

Currently it is not possible to copy the External Reference from a Sales Order to the Down Payment request.

Resolution

This is the expected system behavior.

Keywords

Down Payment; External Reference; Sales Order , KBA , SRD-CRM-ORD , Orders & Contracts , Problem

Product

SAP Business ByDesign all versions