Within this KBA it gives some example of DRTM Learning tool errors and facts
- SuccessFactors Learning Management System (LMS) - 1802
- SuccessFactors BizX Platform
Reproducing the Issue
- When you run the DRTM Learning you are receiving an error
- No information is deleted by the purge
- Report not showing as purged
Error after the DRTM Leaning tool runs
1.After you run the DRTM Learning tool and try to download the report.
2.The report appears with the following errors within
For this issue, there is a resolution coming in the upcoming releases.
It is a deeplink error that connects LMS and Bizx.
As a workaround for this, You need to navigate to Learning from Bizx and this creates the API link then schedule the job and the Purge should run successfully.
The Purge is not deleting any records
After you run the purge you see that no records have been deleted. The report may say 'To be Purged' or 'Not Purged' in the PROCESS STATUS column.
This is expected behavior, Please leave at least 3 to 4 hours before viewing the report as there is two jobs to run and they will need this time to run in both LMS and Bizx. This should then show if the information was purged or not.
What is the Logic behind the learning assignment purge?
Current Learning Assignments are not deleted, only removed learning assignments are deleted from the audit tables. An Item/Program/Curriculum is considered to be removed when the user removed it from their learning plan after it was assigned. The retention policy is applied to the date the assignment was removed from the learning plan. In the SuccessFactors platform purge report, these can be identified by the following values in the “Data Entity” column:
- Removed Item Assignments
- Removed Program Item Assignments
- Removed Curricula Assignments
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