SAP Knowledge Base Article - Public

2643779 - Error: 'An error occurred while deleting the report' - while trying to delete certain Dashboards from the Report Center

Symptom

When you try to delete specific Dashboards from the Report Center the below error occurs which prevent to complete the action.

An error occurred while deleting the report

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Report Center

Reproducing the Issue

  1. Login to the instance and access the Reporting tab
  2. Create a new Tile (domain and data doesn't matter)
  3. Create a new Dashboard
  4. Add the Tile created in step 2, to the new Dashboard and save changes
  5. Navigate back to Report Center and delete the Tile - Success
  6. Attempt to delete the Dashboard. The following error appears:

    Error.png

Cause

The issue is being investigated internally.

Resolution

Current Work around:

  1. Admin Center > Manage Dashboards > Manage Tile-Based Dashboards
  2. Identify the Dashboard you need to delete then select the Delete Icon and confirm
  3. The Dashboard will not be displayed in the Report Center anymore

Keywords

Unable to delete Empty Tile based Dashboard, Delete Empty Dashboard, Tile-Based Dashboard, Manage Dashboard, Report Center , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Suite all versions