2643779 - An error occurred while trying to Delete a Dashboard from the Report Center

SAP Knowledge Base Article - Public

2643779 - An error occurred while trying to Delete a Dashboard from the Report Center

Symptom

When you try to delete specific Dashboards from the Report Center the below error occurs which prevent to complete the action.

An error occurred while deleting the report

Dashboard error.jpg

Environment

  • SAP SuccessFactors HCM Core
  • Report Center
  • Dashboards & Tiles

Reproducing the Issue

  1. Analytics – Report Center - select the specific Dashboard
  2. From the action menu select Delete 
  3. The following error is shown:
    An error occurred while deleting the report

Cause

Issue due to inconsistent data sitting in Report Center

Resolution

The only way to delete these tiles is via the admin center. It can be done as follow:

  1. Admin Center > Manage Dashboards > Manage Tile-Based Dashboards
  2. Identify the Tile you need to delete then select the Delete Icon and confirm
  3. The tile will not be displayed from the Report Center anymore

Keywords

Dashboards An error occurred while deleting the report , KBA , LOD-SF-ANA-RCT , Report Center , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Workforce Analytics 1802 ; SAP SuccessFactors Workforce Analytics 1805