2643774 - Opportunity External Pricing Not Working

SAP Knowledge Base Article - Public

2643774 - Opportunity External Pricing Not Working

Symptom

Request External Pricing for Opportunity is not working as expected

On clicking Request External Pricing, it says "Action Triggered Successfully" but pricing call is not getting trigerred.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Select Opportunities Facet
  3. Select an opportunity, click on Product and Request External Pricing
  4. System give you an info. "Action Triggered Successfully"
  5. Pricing call is not trigerred

Cause

Opportunity has a Prospect Account and Prospect Replication Blocking is enabled in Business Configuration scoping

Resolution

This is the standard system behavior where external pricing will not be trigerred for Prospects Accounts if the Prospect Replication Blocking is enabled in Business Configuration scoping

Keywords

Cloud for Customer, Opportunity, External Pricing, Action Triggered Successfully, Prospect , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Hybris Cloud for Customer all versions