SAP Knowledge Base Article - Public

2643632 - Please Uncheck The P.O. Box Address Indicator


You get the error 'Please uncheck the P.O. Box Address indicator' in Accounts.


C4C 1605 and above.

Reproducing the Issue

  1. Go to Customers workcenter.
  2. Go to Accounts view.
  3. In the header PO Box Address checkbox is checked.
  4. Now enter the value in PO Box field.
  5. Click on Save.
    Error 'Please uncheck the P.O. Box Address indicator ' is displayed.


After changes in 1605 release it is no longer allowed to provide a PO Box ID for an Address and at the same time also set the PO Box
Indicator to True.

In the SAP ERP system the semantic of the PO Box indicator has always been to indicate a PO Box address that does not have a PO Box ID. Such addresses for example exist in very small post offices where the name of the recipient alone is enough to identify the PO Box. In particular in SAP ERP it was never allowed to have the PO Box and the PO Box indicator filled at the same time.

Until C4C 1602 the behaviour in C4C differed, due to historical reasons.In C4C the PO Box indicator had to be set to True for every PO Box
address, in particular when the PO Box ID was filled. For most of the ERP <-> C4C replication this was no big issue as most PO Box
addresses had a PO Box ID, in the replication only the PO Box ID was provided, and the C4C internal logic would automatically set the
indicator during inbound processing whenever a PO Box ID was provided.

In the cases where PO Box addresses only had the PO Box Indicator but no PO Box Id the differing logic between C4C and ERP led to increasingly complex problems for which the only sustainable solution was to align the C4C logic with the ERP logic.


This is expected and correct system behavior.


Account , P.O.Box , KBA , address , customers , LOD-CRM-ACC , Account , LOD-LE-BP-BP , Business Partner , Problem


SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1808 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711