2643174 - Action Depersonalize not Possible; Action is Disabled

SAP Knowledge Base Article - Public

2643174 - Action Depersonalize not Possible; Action is Disabled

Symptom

When sales quote is depersonalized, the warning message is stating action depersonalize not possible action is disabled.

Reproducing the Issue

  1. Go to Sales work center
  2. Go to Sales Quotes view
  3. Select Open or In process sales quote
  4. Click on Action icon
  5. Select Depersonailze

System shows warning message Action Depersonalize not Possible; Action is Disabled

Cause

Depersonalization action in sales quote can only happen when the document status is completed.

However, this action is working for other documents like lead and opportunity without considering the status.

Resolution

Message will be enhanced with 1808 release. More precise error message that the Action Depersonalize not possible due to the status of the document.

Keywords

Depersonalize, Sales quote, Action Depersonalize not Possible; Action is Disabled , KBA , sales quote , depersonalize , warning message , action depersonalize not possible , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP HYBRIS C4C ADDINS 1805