2642992 - Internal error: Unable to intialize the session manager

SAP Knowledge Base Article - Public

2642992 - Internal error: Unable to intialize the session manager

Symptom

  • When logging in through Repository Explorer a popup error 'Internal error: Unable to initialize the session manager.' appears
  • After clicking 'OK' no options are listed in the 'Authentication' drop down list - clicking OK returns the same error message as above.

Environment

  • SAP Crystal Reports 2016 (other client tools likely to be similarly affected)
  • Microsoft Windows

Cause

Invalid CORBA SSL entries exist in the registry

Resolution

***WARNING***: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to KBA 1323322 for more information.

The following two resolutions both involve editing the entries in the following registry key (step 1 and 2)

  1. Open the Microsoft Registry editor (regedit)
  2. If Windows OS is 32 bit then navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\CER
    On 64 bit navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\CER

Resolution 1

  • If not using CORBA SSL then the following keys must be deleted (or corrected if CORBA SSL is required):
      CommicationProtocol
      SSLCertDirectory
      SSLCertificate
      SSLKey
      SSLPassphrase
      SSLTrustCertificate

Resolution 2

  • The following two key should provide a range of ports, some of which are NOT being used by other processes:
      RequestPortLower   (default 0)
      RequestPortUpper   (default 65536)

Note:

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2016