You want to depersonalize a lead, but when you perform the action, the lead is deleted.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Leads view.
- Select the lead XYZ (XYZ represents the lead ID).
- Press Cog Wheel icon -> Depersonalize.
- The lead is deleted.
This is the system expected behavior.
Refer to the help document section Remove Personal Data in Leads.
GDPR ; Data Protection ; anonymize ; Privacy , KBA , gdpr , anonymize , data protection , privacy , LOD-CRM-LM , Lead Management , How To