SAP Knowledge Base Article - Public

2642957 - Depersonalize Deletes Lead

Symptom

You want to depersonalize a lead, but when you perform the action, the lead is deleted.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Select the lead XYZ (XYZ represents the lead ID).
  4. Press Cog Wheel icon -> Depersonalize.
  5. The lead is deleted.

Resolution

This is the system expected behavior.

Refer to the help document section Remove Personal Data in Leads.

Keywords

GDPR ; Data Protection ; anonymize ; Privacy , KBA , gdpr , anonymize , data protection , privacy , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808