SAP Knowledge Base Article - Public

2642946 - PDF wont open in Chrome Browser


PDF or AICC content being downloaded instead of opening in Chrome browser.


  • SAP SuccessFactors HCM suite
  • Learning Management System (LMS)

Reproducing the Issue

1. Launch PDF's or AICC content in LMS.

2. The file is downloaded instead of being displayed in the browser.


This is a Chrome Browser Setting and is not controlled by LMS.


1. Put the following into your browser - "chrome://settings/content"


2. Navigate to PDF Documents


3. Untick Download PDF files instead of automatically opening them in Chrome

See Also

2310570 - Internet Explorer settings to launch online content - LMS


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SAP SuccessFactors Learning 1802