SAP Knowledge Base Article - Public

2642946 - PDF wont open in Chrome Browser

Symptom

PDF or AICC content being downloaded instead of opening in Chrome browser.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Launch PDF or AICC content in LMS >
  2. The file is downloaded instead of being displayed in the browser.

Cause

This is a Chrome Browser Setting and is not controlled by LMS.

Resolution

  1. Put the following into your browser - "chrome://settings/content" >
  2. Navigate to PDF Documents >
  3. Untick Download PDF files instead of automatically opening them in Chrome.

See Also

2310570 - Internet Explorer settings to launch online content - LMS

Keywords

Chrome, PDF, browser, setting, popup, clear, cache, online content errors, API error, error, API, SCORM 1.2, SCORM 2004, SCORM, AICC, online, content, internet options, pop-up blocker, trusted sites, temporary files, cookies, protected mode, Sorry. Your request has been denied. , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions