2642946 - PDF wont open in Chrome Browser

SAP Knowledge Base Article - Public

2642946 - PDF wont open in Chrome Browser

Symptom

PDF or AICC content being downloaded instead of opening in Chrome browser.

Environment

  • SAP SuccessFactors HCM suite
  • Learning Management System (LMS)

Reproducing the Issue

1. Launch PDF's or AICC content in LMS.

2. The file is downloaded instead of being displayed in the browser.

Cause

This is a Chrome Browser Setting and is not controlled by LMS.

Resolution

1. Put the following into your browser - "chrome://settings/content"

 

2. Navigate to PDF Documents

 

3. Untick Download PDF files instead of automatically opening them in Chrome

See Also

2310570 - Internet Explorer settings to launch online content - LMS

Keywords

Chrome, PDF, browser, setting, popup, clear, cache, online content errors, API error, error, API, SCORM 1.2, SCORM 2004, SCORM, AICC, online, content, internet options, pop-up blocker, trusted sites, temporary files, cookies, protected mode, Sorry. Your request has been denied. , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 1802