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SAP Knowledge Base Article - PreviewSymptom
You have made the setup for the Ticket Routing Rules for Customer Support or Employee Support scenarios. However, even when all the criteria were met, the system does not assign the Team field in Ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket Routing Rules ; Employee Support ; Customer Support ; Ticket ; C4C ; BRF+ ; , KBA , ticket , c4c , brf+ , employee support , ticket routing rules , customer support , LOD-CRM-SRP , Service Request Processing , How To
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