SAP Knowledge Base Article - Public

2642351 - LMS: Learning Expiration Notification is Sent but Course is not Assigned

Symptom

User received Learning Expiration Notification for a course that is not in the learning plan

Environment

SAP Successfactors Learning Management System (LMS)

Cause

The email address who received the notification might be assigned to another user, and that other user has the course in his learning plan.

Resolution

Remove the email address from the user record of the incorrect person.

Keywords

Learning Expiration Notification, expired, email, mail, notification, soon, complete, email address , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions