SAP Knowledge Base Article - Public

2642350 - You Want to Add an Extension Field to The Visit Summary Form

Symptom

You want to add an extension field to to the Visit Summary form.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Go to the Visits view.
  3. Open any Visit ID.
  4. Select the Actions button.
  5. Select Generate Summary.
  6. Extension field in the Visit TI are not visible in the Visit Summary.

Cause

The extension fields need to be added to the form template in adaptation mode.

Resolution

  1. Open the Visit ID.
  2. Select Adapt---> Edit Master Layout.
  3. Hover over the extension field.
  4. Select the Change Properties icon.
  5. Select Field Definition.
  6. Go to the Form Template tab.
  7. Select the Edit button.
  8. Scroll down until you find the Visit Summary form template.
  9. Select the Actions button.
  10. Select the Save button.
  11. The extension field will now be added to the Visit Summary.

Keywords

KBA , visit summary , form template , extension field , add , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer add-ins all versions