SAP Knowledge Base Article - Public

2642281 - All Accounts Filter Not Working in Tickets

Symptom

You are not able to see all Accounts in Accounts value help of Tickets

Environment

SAP Cloud for customer

Reproducing the Issue

  1. Go to Service Work Center
  2. Go to Tickets View
  3. Open ticket ABC(ABC stands for Ticket number)
  4. Select Account field and click on value help
  5. Select the filter All Accounts or any filter available in the section
  6. Not all Accounts shown in the list

Cause

From 1805 release, Account field value help is filtered based on the Contact maintained in the Ticket

Resolution

  • Remove contact value in the advanced search of Account value help

Or

  • Use another field "Customer" which shows all Accounts

Keywords

All accounts, count, accounts missing, Tickets, account filter , KBA , all accounts , sub ticket , ticket , contact , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP HYBRIS C4C ADDINS 1805 ; SAP HYBRIS C4C ADDINS 1808