SAP Knowledge Base Article - Public

2642229 - Country code instead of Country name in country dropdown

Symptom

What workaround to follow when Country code shows up in place of Country dropdown?

CodeCountry.JPG

Environment

Employee Central

Reproducing the Issue

Go to Home Address of any employee and click on Country dropdown > You see Country codes in dropdown instead of Country names.

Cause

Suspected cause to be MDF cache refresh, however it's not yet confirmed by the engineering team.

Resolution

Do a manual cache refresh by changing the Country name in any of translation as mentioned in KBA-2222723 .

You can revert back the translation label to original value. You'll notice that the Country name started appearing now.

 

Before refresh:

CodeCountry.JPG

After refresh:

NameCountry.JPG

If the Country codes still show up, this might be a configuration setup issue and needs to be referred to by handbooks (KBA-2278690) or raise an incident with SAP Cloud Product Support.

@Cloud Product Support: Refer to the Internal Memo for more details.

Keywords

country code, country name, cache, refresh , KBA , LOD-SF-EC-LOC , Localization & Country Specifics , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors HCM Core 1802