SAP Knowledge Base Article - Public

2642080 - My Accounts With No Visits Planned in Visit Planner Does Not Display Expected Results

Symptom

You are in the Visit Planner, using the My Accounts With No Visits Planned search query and you are not seeing the expected results.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Select the Visit Planner view.
  3. In the search query drop-down menu, select My Accounts With No Visits Planned.

The accounts presented in the screen do not match your expectations. For example, accounts that have no visits at all are showed.

Cause

The logic behind this search query will select:

  • Accounts without a Last Visit and without a Next Visit; this means accounts that have not been visited at all.
  • Accounts where the Visit Before Date is within the past.
  • Accounts without a Visit Before Date and where the Next Visit lies within the past.

Resolution

This is the current system standard behavior.

If you need changes in the behavior of this standard query, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Visit Planner Visit My Accounts With No Visits Planned Account , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions