SAP Knowledge Base Article - Public

2641505 - Moving candidate to hired status is not closing Job Requisition - Recruiting Management

Symptom

 When cadidate is moved to hired status, the Job Requisition is not closing.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Cause

  1. Option "When number of remaining openings becomes less than one Automatically close requisitions with status" is disabled.
  2. Hired, or equivalent status in application status, belongs to a category other than "OnBoard" or "Hired"

Resolution

  1.  Enable "When number of remaining openings becomes less than one Automatically close requisitions with status" option

    A. Go to Admin Center> Manage Recruiting Settings.

    B. Scroll down to "Applicant Profile Settings" or search on the page for the option and enable it (1), also, a close status must be selected (2)**.
    ** The closed status must have its value setup as 99999 (Please check this KBA for more information
    auto-close01.jpg



  2. Make sure that the Applicant Status that is equivalent to hired, belong to either "OnBoard" or "Hired" categories.

    A. Check on the talent Pipeline, which is the equivalent status for "Hired" candidates.
    auto-close02.jpg

    B. Make sure that the category which this status belongs to, by going into Admin Center> Edit Applicant Status Configuration

    C. Open the Status set being used by that Job Requisition by selecting Take Action> Edit
    auto-close03.jpg

    D. Find the Status Name (1), and make sure its category (2) is either "OnBoard" or "Hired"
    auto-close04.jpg


    E. If the category is neither "OnBoard" or "Hired", it must be changed via Provisioning. You may follow this article to change it:  How to change the application status category

See Also

2153839 - How to change the application status category

2244386 - Error moving candidate to hired status when number of openings becomes zero

2103421 - Candidate Status that trigger the Number of Opening - Recruiting Management

Keywords

applicant status, status category, hired, not closing, moving candidate, , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions