SAP Knowledge Base Article - Public

2641411 - RUI Ticket Follow-Up Document Creation

Symptom

When using RUI and clicking in the plus button (+) , only a few Business Objects can be created.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the name of the Ticket).
  4. Click in the plus button (+) , you are only able to create some specific Business Objects.

Cause

Only the following follow-up Documents can be created:

For Service Tickets:

  • Lead
  • Opportunity
  • Sales Quote
  • Ticket

For Work Ticket:

  • Lead
  • Opportunity
  • Work Order

Any other Business Objects cannot be created via this feature.

Resolution

At the moment this the expected behavior for the Tickets scenario. In case you have a request for a different behavior, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page


An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Tickets; Plus; Follow-up; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions