SAP Knowledge Base Article - Public

2641411 - RUI Ticket Follow-Up Document Creation

Symptom

When using RUI and clicking in the plus button (+) , only few Business Objects can be created.

Environment

Sap Hybris Cloud For Customer 1805 / 01

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the name of the Ticket).
  4. Click in the plus button (+) , you are only able to create some specific Business Objects.

Cause

Only the following follow-up Documents can be created:

For Service Tickets:

  • Lead
  • Opportunity
  • Sales Quote
  • Ticket

For Work Ticket:

  • Lead
  • Opportunity
  • Work Order

Any other Business Objects cannot be created via this feature.

Resolution

At the moment this the expected behavior for the Tickets scenario. In case you have a request for a different behavior, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com). Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Tickets; Plus; Follow-up; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer 1805