2640891 - Unable to add items to surveys

SAP Knowledge Base Article - Public

2640891 - Unable to add items to surveys

Symptom

You are unable to add items to a survey.

When you go to the "Item Usage" tab of a questionnaire survey, the option to add items is not displayed.

Environment

 SuccessFactors LMS

Reproducing the Issue

  1. In Learning Administration, go to Learning > Questionnaire Surveys
  2. Search and open the survey.
  3. Go to the "Item Usage" tab.
  4. You can't see the option to add items.

view_mode.png

Cause

You opened the survey in the "View Mode", as you can see in the screenshot above:

> Search > Search Results > View Item Usage

Resolution

Access the survey in the "Edit Mode" to add items:

edit_mode.png

When you search for the survey, you will see 2 icons for each results. The icon with the magnifier represents the "View Mode" and the icon with the pencil represents the "Edit Mode".

mode.png

Keywords

questionnaire survey, add , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-EVA , LMS Surveys , Problem

Product

SAP SuccessFactors Learning all versions