2640860 - The Ticket ID Does Not Appear under Survey Results

SAP Knowledge Base Article - Public

2640860 - The Ticket ID Does Not Appear under Survey Results

Symptom

When you go to the Survey Results facet for an individual customer ABC (ABC represents the name of the individual customer).

Environment

SAP Hybris Cloud for Customer 1805 / 01

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Individual Customers view.
  3. Open Ticket ABC.
  4. Go to the Survey Results facet.
  5. Select Ticket on the dropdown.
  6. The only ID available is the Survey ID.

Resolution

This is the system standard behavior.

If you want this changed, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Survey Results; Individual Customers; Ticket; , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Hybris Cloud for Customer all versions