SAP Knowledge Base Article - Public

2640768 - Error :Deletion Of Sales Area Not Allowed In Active ERP Exchange

Symptom

When deleting the Sales Data in the C4C Account which is already being replicated to ERP/S4, you get the error

"Deletion of Sales Area not allowed in active ERP exchange"

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Customers Facet
  2. Open any Account which is already being replicated to ERP/S4
  3. Go to Sales Data
  4. Select the Sales Data and click on delete

Cause

For accounts exchanged with ERP, sales data can't be deleted in C4C because this is also not possible in ERP , S/4.

Resolution

This is standard system behavior.

Keywords

SAP Hybris Cloud For Customer, ERP Integration, Sales Data Deletion , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions