SAP Knowledge Base Article - Public

2640344 - This site can't be reached logging in to SAP Analytics Cloud (SAC)

Symptom

This site can't be reached logging in to SAP Analytics Cloud (SAC)

authn.<landscape>.hana.ondemand.com took too long to respond

Try:

  • Checking the connection
  • Checking the proxy and firewall
  • Running Network Diagnostics

ERR_TIMED_OUT

Environment

  • SAP Analytics Cloud
  • Okta Single Sign-On

Reproducing the Issue

  1. Configure SAP Analytics Cloud to authenticate with Okta Single Sign-On
  2. Connect to SAP Analytics Cloud via a wireless network
  3. Notice "Signing in to <My IDP>"
  4. Notice "This site can't be reached"

Cause

Wireless access point security is filtering requests to and responses from authn.<landscape>.hana.ondemand.com

Resolution

Revise wireless access point security settings to allow requests to and responses from authn.<landscape>.hana.ondemand.com

See Also

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Keywords

Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, ERR_TIMED_OUT, reached, hang, spin, connect, logon, login, log , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0