SAP Knowledge Base Article - Public

2640261 - Support Case has been Opened for Another Product

Symptom

A ticket has been opened for a product other than SAP SuccessFactors

Reproducing the Issue

When Support Engineers try to access the system, they are unable to gain access. System ID is not known in SuccessFactors system.

Resolution

As SAP SuccessFactors Support can only work on issues with SuccessFactors, please open a case/ ticket directly with the Support team for that specific product. For more information on SAP products you can do a search on https://help.sap.com/viewer/.

Keywords

SuccessFactors Support , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-SCM , Succession Management , How To

Product

SAP SuccessFactors HCM Core all versions